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How to check if your internet is down

To check if your internet is down, run a live connectivity test that contacts a server (not just your device's status), then confirm whether the problem is your whole connection, just your Wi-Fi, or a single website.

Step by step

  1. 1
    Run a live connectivity check. Use the tool below — it makes a real request to our server, so a green result means data is actually flowing both ways, not just that your device thinks it's online.
  2. 2
    Try a second website. If one site fails but others load, your internet is fine and that one service is down — not you.
  3. 3
    Test another device. If only one device is offline, the issue is that device or its Wi-Fi, not your internet line.
  4. 4
    Restart your router. Power it off for 30 seconds and back on. This clears the most common home-network faults.
  5. 5
    Check for a provider outage. If every device is down after a restart, the problem is likely your ISP or a wider outage — check an outage tracker.

Check your connection now

Checking your connection…

What the result means

A green result means your browser successfully reached our server and back, so your internet connection is working. If pages still fail, the issue is usually DNS or a specific website rather than your connection.

A red result means the request didn't complete — your connection is down or severely degraded. Work through the steps above to narrow down whether it's your device, your Wi-Fi, your router, or your provider.

Frequently asked questions

How do I know if it's my internet or just one website?

If other sites load normally, your internet is fine and that one website is down. If nothing loads on any device, the problem is your connection or provider.

Is the internet down or is it just my Wi-Fi?

Test a device on mobile data, or plug straight into the router with a cable. If the wired/mobile device works, your Wi-Fi is the problem, not your internet line.

What should I do if my internet is down?

Restart your router, check cables, and test another device. If everything is still down, check whether your ISP is reporting an outage in your area.